Terms of use

§ 1. Preliminary Provisions

These regulations define the rules of using the Wellsi.app web application by users and access to paid services available on the platform.

The Wellsi.app web application is available at: https://www.wellsi.app. The Wellsi.app web application is administered and run by the Goldbe Institute s.r.o. with its registered office at Lesni 248, 73961 Trinec, Czech Republic, IC: 17635551, e-mail address: halo@wellsi.app, hereinafter referred to as the service provider.

These regulations are an integral part of the contract for the provision of electronic services and the contract of sale concluded remotely with users of the Wellsi.app web application who have purchased access to its paid content (video and other) within the meaning of art. 2 point 1 of May 30, 2014. about consumer rights.

The administrator of personal data processed by the Wellsi.app web application is the service provider. Personal data is processed on the basis and for the purposes described in the privacy policy available at https://www.wellsi.app.

HEALTH DISCLAIMER: Content is not intended to be a substitute for professional medical/fitness advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health or fitness provider with any questions you may have regarding a medical condition/fitness regimen

§ 2. Definitions

The terms used in the regulations mean:

Wellsi.app web application - A web application administered and run by the service provider and available at: https://www.wellsi.app.
Service Provider - the Goldbe Institute s.r.o. with its registered office at Lesni 248, 73961 Trinec, Czech Republic, IC: 17635551.
User – any natural person who has created an account in the Wellsi.app web application, including those who use paid content available in the application.
Distance sales contract - is a distance contract for the sale of services for access to paid content in the Wellsi.app web application concluded with a natural person within the meaning of art. 2 point 1 of May 30, 2014. about consumer rights.
Subscription subscription - time-limited access to paid content in the Wellsi.app web application, automatically renewed.
Registration - creating a user account in the Wellsi.app web application that authorizes access to the content published in the web application under the conditions set out in these Regulations.
Account - an account marked with the username to which the user logs in using an individual login and password created in the Wellsi.app web application. Data about the user, video playback statistics and subscription history are collected in the user's account.
Customer – a user of the Wellsi.app web application or a natural person who has purchased access to paid services available in the Wellsi.app web application.
Provision of services by electronic means - provision by the service provider to the customer in connection with the purchase of paid access to content in the Wellsi.app web application by electronic means.
Password – a string of characters (secret, known only to the user), necessary for authorized access to the account and use of the resources of the Wellsi.app web application.
Regulations – regulations for using the Wellsi.app web application.
Order - an action taken by a registered user of the Wellsi.app web application, consisting in selecting and purchasing access to paid content in the Wellsi.app web application, aimed at concluding a distance sales contract with the service provider under the conditions set out in these regulations.

§ 3. Technical requirements

In order to use the Wellsi.app web application, it is necessary to use:

a computer, tablet, smartphone or other electronic device with Internet access;
the current version of the web browser;
an individual e-mail account;

§ 4. Access to the web application

A natural person wishing to create an account in the Wellsi.app web application may create their individual account using their e-mail address and password set by them. In addition, creating an account is tantamount to accepting the content of these regulations.
The user of the Wellsi.app web application may each time access the web application by logging in using an e-mail address (login) and an individual password.
Creating an account in the Wellsi.app web application is necessary to use all contents of the Wellsi.app web application.
The user account of the Wellsi.app web application should only be used by him.
The user is responsible for the proper use of the login and password for logging in.
If the user suspects that the password or login is in the possession of an unauthorized person, he is obliged to change the login details immediately.
Each user account has a profile module which contains the data and information entered and provided by the user.
The user of the Wellsi.app web application has the right to delete his account on the platform. The request to delete the account should be submitted to the e-mail address halo@wellsi.app. If the account is deleted at the request of the User or the Customer, the fees paid earlier are not refundable.
The service provider deletes the account of the user who submitted such a request within 14 days from the date of receipt of the request.
The service provider will delete the user's account without his consent in the following cases:
failure to comply with the provisions of the Regulations by the user,
providing false or outdated data by the user,
using the platform by the user in a way that violates applicable law or principles of social coexistence and decency.

§ 5. Functioning of the web application

The Service Provider is not responsible for modifications, loss of data entered by the user in his account profile, which occurred as a result of loss or improper protection of the login and password.
The Service Provider is not responsible for the inability of users to access the platform due to force majeure. The service provider will inform the user about the planned technical break.

§ 6. Services available in the web application

In the Wellsi.app web application, content access services are available that the user can use for a fee.
With the purchase of these services, a distance sales contract is concluded and the provision of the purchased services begins electronically. The contract for the provision of electronic services ends at the end of the subscription period.
Purchase of access to paid content is possible after purchasing a subscription/subscription for a specific period of time, renewable automatically. The price of the subscription/subscription is given on the website of the Wellsi.app web application.
The user of the Wellsi.app web application may not continue the renewable subscription/subscription access by reporting this fact to the e-mail address of the service provider at least 2 days before the automatic renewal. After the start of the subscription/subscription period, there is no refund of the fee charged.
When purchasing access to paid content in the Wellsi.app web application, the customer is obliged to read the content of the privacy policy and these regulations and accept their content.

§ 7. Rights and obligations of the user and the customer

The user is obliged to use the Wellsi.app web application and its functionalities in accordance with the law and the provisions of these regulations.
The user of the Wellsi.app web application and the client may not use the web application and its functionalities in a way that may infringe the personal rights of other users.
The user of the Wellsi.app web application is responsible for introducing changes to the data in the web application profile, if they have changed.
The platform user and the client may not copy, record video content and make it available on the Internet. It is also forbidden to take screenshots of the content posted on the website and share them.

§ 8. Prices and payment

All prices given in the Wellsi.app web application are expressed in Polish zlotys or in euros, respectively, and are gross prices. The customer pays the gross price.
The prices provided in the Wellsi.app web application are binding.
The Service Provider reserves the right to change the prices for paid services available in the Wellsi.app web application. The price change cannot be made in relation to the customer who has already purchased paid services available in the Wellsi.app web application.
A VAT invoice may be issued for each purchase of services, at the Customer's request. This fact must be reported no later than 24 hours after purchasing the service. Invoice data should be sent to the following address: contact@goldbe.co. An electronic invoice will be issued in accordance with the data provided by the customer.
The customer makes payments for paid services to the bank account of the service provider using the payment methods available in the Wellsi.app web application.
If the service provider does not receive the payment or receives it in part, the service provider will not perform the service.

§ 8. Implementation of purchased services

The contract for the provision of paid electronic services is concluded by placing an order by the user in the Wellsi.app web application and making the payment.
Access to paid paid services is made available after the subscription/subscription fee has been credited to the service provider's bank account. The customer will then receive information about access to the paid services of the Wellsi.app web application.

§ 9. Complaints about paid services and the operation of the web application

Each person who has purchased paid services provided electronically available in the Wellsi.app web application has the right to submit a complaint regarding these services within 3 days of their purchase.
Each user of the Wellsi.app web application has the right to report abuses in the operation and use of the web application to the service provider.
Complaints should be sent by e-mail to halo@wellsi.app.
The complaint should contain his name, surname, e-mail address, details of the purchased subscription/subscription to which the complaint relates, description of the complaint, citing the circumstances justifying the complaint and expectations towards the service provider.
The complaint will be considered by the service provider within 30 days of its receipt. In complicated cases, this period may be extended, of which the person who submitted the complaint will be notified.
The Service Provider undertakes to notify the person submitting the complaint about the manner of its consideration within the time limit specified above.

§ 10. Conclusion and termination of the contract for the provision of electronic services

The customer or user concludes an agreement for the provision of educational services by electronic means after purchasing access to paid content available in the Wellsi.app web application. The provision of services begins at the moment of receiving access to the purchased access services.
The service provider or the user may terminate the contract for the provision of electronic services at any time, subject to the preservation of the rights acquired by the other party before the termination of the contract.
The agreement is terminated after the end of the purchased subscription/subscription period.
The user, customer or service provider may terminate this agreement earlier with a 14-day notice period. In this case, the fees are non-refundable.
The service provider, wishing to terminate the contract for the provision of electronic services, will inform the registered user about it to the e-mail address provided by him during registration. The contract is terminated after the expiry of the notice period of 14 days.
If the service provider decides to terminate the operation of the Wellsi.app web application, the service provider first suspends the sale of access to paid content available in the Wellsi.app web application. Paid and purchased access to services will be canceled and the funds of customers and users for unrealized services will be refunded proportionally.

§ 11. Responsible for the continuity of the web application

The service provider will make every effort to ensure that the use of the Wellsi.app web application is uninterrupted and continuous.
The Service Provider reserves the possibility of short-term interruptions in the functioning of the Wellsi.app web application, resulting from the necessary repairs, maintenance and backups. Where possible, these activities will be carried out at night.

§ 12. Copyright

The Wellsi.app web application is the property of the Service Provider. All trademarks, names, photos and video materials posted in the Wellsi.app web application are the property of the service provider or the right to use them by the service provider results from separate agreements concluded with authorized entities.
The text materials and IT solutions contained in the Wellsi.app web application are legally protected by the provisions of the Act of February 4, 1994 on copyright and related rights.
Users do not have the right, without the prior written consent of the service provider, to use the materials and works posted in the Wellsi.app web application, including in particular their copying, unauthorized reproduction under pain of full liability for damages to the service provider and to the authors of individual works.
The paid content of the Wellsi.app web application is made available to the client or user only for the duration of the subscription/subscription. The customer and the user may use them only during this time under the conditions set out in these regulations.
By purchasing a subscription/subscription for access to paid content of the Wellsi.app web application, the user, under the contract for the provision of electronic services, also concludes an agreement for the use of content available in the Wellsi.app web application (license) for the duration of the subscription/subscription. The license covers the following fields of use: in terms of its display, online playback via the platform.

§ 13. Amendments to the regulations

The Service Provider may amend these Regulations.
Changing the provisions of the regulations will not cause the loss of access for users and customers to the Wellsi.app web application. Services purchased before the change in the regulations will be provided on the basis of the content that was in force before the change.
The service provider will notify users who have an account about the change in the content of the regulations by sending information to their e-mail addresses. The current content of the regulations will be placed in the Wellsi.app web application.
A user or client who does not accept the content of changes to the regulations should notify the Service Provider of this within 7 days from the date of receipt of information about its change to the address halo@wellsi.app.
No objection from the client or user within 7 days from the date of receipt of the e-mail with information about the changes is considered acceptance of the regulations.
Submitting an objection by the user is considered to be the termination of the contract for the provision of electronic services and a request to delete the user's account.
Changing the graphic design of the Wellsi.app web application, adding new functionalities does not constitute a change to these Regulations, unless these changes are inconsistent with the provisions of these Regulations.

§ 14. Final Provisions

Any disputes regarding the functioning of the Wellsi.app web application, the implementation of paid services available in the web application will be settled amicably in the first place. The rules of access to these procedures are available at the offices or on the websites of entities authorized to settle disputes out of court.
If it is not possible to settle the dispute amicably, the dispute will be resolved by common courts competent for the registered office of the service provider.
Any disputes between the service provider and the user or customer are subject to Polish law and the jurisdiction of Polish common courts.

Date of last update: 07/20/2024